Contact Us

West Virginia Department of Human Services

One Davis Square
Suite 100 East
Charleston, WV25301
United States

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Diamond Building

Phone Number

Fax Number

​​​​You may share comments by U.S. mail, telephone, or email. If you send email, please include your name, complete mailing address, and phone number.

To report abuse or neglect 24/7: 1-800-352-6513
For benefit questions: 1-877-716-1212
For complaints: 1-800-642-8589​​

Office of Constituent Services Client Services 
1-800-642-8589
osaclientservices@wv.gov

Customer Services Hotline (to report a benefit change)

1-877-716-1212
osacsrc@wv.gov

Media Requests:
Phone: (304) 558-0684
Email: DoHSCommunications@wv.gov

FOIA Requests: ​Pursuant to West Virginia’s Freedom of Information Act, all persons are, unless otherwise expressly provided by law, entitled to full and complete information regarding the affairs of government and the official acts of those who represent them as public officials and employees. All requests for public records containing information relating to the conduct of the public’s business, prepared, owned, and retained by DoHS should be directed to DoHSFOIA@wv.gov​.​​​


The Problem Gambling Help Network of West Virginia​
1-800-GAMBLER

WV Tobacco Quitline
1-800-QUIT-NOW

WV Children’s Crisis and Referral Line
1-844-HELP4WV

Help4WV (Behavioral Health Referral & Outreach Call Center)
1-844-HELP4WV

988 Suicide & Crisis Lifeline
988

West Virginia 211​
211​

Domestic Violence (State)
1-800-681-8663

Jobs & Hope West Virginia

1-833-784-1385

WV Navigator
1-844-WV-CARES

WV Medicaid Program
304-558-1700

Children's Health Insurance Program (WV CHIP)
1-877-WVA-CHIP or 1-877-982-2447

Take Me Home, West Virginia 
304-356-4926 or 855-519-7557